starred articles and categories will be discussed in this article. Your work has only began if you have a firm grasp on how to write a knowledge base article. Maintaining your own knowledge base is more difficult than creating one. Everything in the inside base needs to be properly categorized, structured, and enhanced with the right tools in order to serve users more effectively.
To better support your users, you need to offer the newest content, update knowledge pieces frequently, and improve them methodically. It is crucial to make sure that your knowledge base platform has the tools necessary to facilitate this process for both you and your clients.
Starred Articles And Categories An Effortless Access
In this article, you can know about starred articles and categories here are the details below;
The frequently asked questions are given top priority when it comes to the updated update management procedure. If you don’t respond to these questions right away, they may add significantly to your incoming support requests and put a strain on your customer service representatives. Prioritise these once you’ve concentrated on frequently asked consumer questions:
Articles on new features and feature upgrades are crucial because, in the event that a new product feature is unknown to clients, relevant knowledge base articles may come in handy.
Enhancing Frequently Asked Questions (FAQs): Continuously improving standard questions is crucial since it can improve readability and streamline your knowledge management process as a whole.
Delete out-of-date articles: There’s no use in retaining articles for features that your product no longer offers. Getting rid of these old items gives the knowledge a tidy, well-organized appearance.
How can we approach this in a way that is both effective and efficient? In order to establish a seamless content management process, you should be aware that Document360 offers content producers an advanced portal with state-of-the-art editors, category managers, analytics, and more. We would want to add “Starred” articles and Categories to the list of helpful features. These features were created specifically with editors, writers, and reviewers in mind.
What is a starred article/category?
Users of your Knowledge Base site can create customised collections of content in their user accounts for later reference by starring articles or categories. Another useful technique to efficiently arrange the content that users must work on later is to allow them to add starred articles or categories to the site.
With the help of the Document360 knowledge base portal’s numerous content generating tools, you may interact with portal users. The “Starred articles/categories” function, which requires users to relate a button in charge to add an item or category to their list of favourite articles and categories, is another way that users can participate effortlessly. Enabling users of the portal to create a list of their favourite articles makes it easier for them to review those articles whenever it’s convenient for them. Additionally, it will make it easier for content creators to focus by organising the articles and categories.
A user-friendly knowledge base programme that makes it simple to upload content and incorporate it into any kind of application. Try out Document360!
There are certain tasks where content creators can use categories and starred articles considerably more effectively.
Workflow: As articles move through a certain workflow procedure in preparation for publishing, certain duties are generated. When completed, these tasks close automatically. Also check Time Tracking Software
Translation: When a process or authorised user decides that an article has to be translated, these tasks are created. For each location, you must submit a separate translation request. Each request is given a task by authoring. When completed, these tasks close automatically.
Content Review: Based on the review date provided in the article attributes, these tasks are generated when the batch job process for Content Review decides that an article has to be evaluated. There is no workflow procedure connected to the Content Review batch job process. These jobs need to be completed by hand.
Review Reminder: Notifies project participants when an item is prepared for review, enabling you to provide customers and internal teams with the most accurate information possible. This keeps the information in your article current.
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Benefits of starred articles & categories
- By going to the starred articles and categories, you can always manage the starred content.
- A specific area where site visitors can bookmark educational material they wish to review at a later time.
- Editors, writers, and reviewers engaged in a flawless and seamless manner.
How to add articles to the starred segment?
- Selected article in the category manager should be hovered over.
- Select Add to star by clicking the ••• (More) button next to the article name.
- Getting to know starred articles
Accessing starred articles
- Go to Documentation → Starred and navigate
- Filter the articles using the Entity dropdown menu.
How to add categories to the starred segment?
- In the category manager, roll your cursor over the appropriate category.
- To learn more, select the ••• (More) option next to the category name.
- Click “Add to star.”
Accessing Starred categories
The Documentation’s Starred page now includes the starred categories.
- Go to Documentation → Starred and navigate
- To narrow down the categories, utilize the Entity dropdown.
Final Words
A strong knowledge base will save you a tonne of time and improve the mood of your support staff and customers. Although it requires time up front, it is worthwhile. Once your knowledge base is operational and productive, you can add to and improve it at any moment. Starred articles and categories make it easy for content creators to oversee the process of updating their content.
Better business processes and increased organizational agility are the results of the high calibre content management system. Register for a trial version here to give it a try.